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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 12536
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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I bought a new iPhone 7 in New York recently. I’m in London

Customer Question

I bought a new iPhone 7 in New York recently. I’m in London now but cant get to get my WiFi automatically connected. It’s rejecting my password ***** I’m sitting next to my router that I switched off then started again but still not accepting my password? Please help.
JA: Does your network appear in the Wi-Fi list on your iPhone?
Customer: Yes
JA: Are other devices (computer, tablet, etc.) connecting to the router?
Customer: My IPad. And my iPad is connected
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: I’ve switched off my iPhone and restarted it again.
Submitted: 7 months ago.
Category: Electronics
Customer: replied 7 months ago.
I’m online now
Customer: replied 7 months ago.
Can you call me on my landline?
Expert:  *ElectronicsTech replied 7 months ago.
Hi,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
Please try this first on your iPhone, follow these steps>
Tap Settings.
Tap General.
Scroll down to the bottom of the page and tap Reset>Tap Reset Network Settings.
You will get a prompt warning you that this option will delete all network settings and return them to factory default settings. Tap Reset to continue.
Wait while your iPhone resets its network settings.
Once the reset process is done, your network settings will return to its factory default settings. Your iPhone will also automatically restart. Then try reconnecting your iPhone to the network.
Customer: replied 7 months ago.
After I tapped network settings it’s asking me my pass code numbers. I didn’t get to the warning yet, shall I tapp the six numbers pass code I normally use to open the iPhone. ?
Customer: replied 7 months ago.
Hi Randy, I don’t want to spend the money for calling . Thanks.
Expert:  *ElectronicsTech replied 7 months ago.
tap in your passcode.
Customer: replied 7 months ago.
I did tap the pass code and entered entered reset again. The phone turned into an Apple sign and is ready for me to put my six numbers to get in. Shall I do it and see where we are?
Customer: replied 7 months ago.
Are you online Randy?
Expert:  *ElectronicsTech replied 7 months ago.
Expert:  *ElectronicsTech replied 7 months ago.
go ahead and try connecting to the wifi again.
Customer: replied 7 months ago.
Thank you
Expert:  *ElectronicsTech replied 7 months ago.
Your welcome.
Customer: replied 7 months ago.
I already connected my phone. I
Expert:  *ElectronicsTech replied 7 months ago.
Ok
Customer: replied 7 months ago.
Hello Randy could you please send me the refund of the £5- I sent you as trial a few days ago. Thanks.
Expert:  *ElectronicsTech replied 7 months ago.

I am sorry for any difficulty. I'm not sure about any of the fees. I only do the tech support. However our service is backed by 100 % guarantee and customer service will be glad to answer any account questions for you. https://www.justanswer.com/help/contact-us

Customer: replied 7 months ago.
Thanks for your prompt reply. I’ll inquire your info on line.
Expert:  *ElectronicsTech replied 7 months ago.

your welcome.