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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 24533
Experience:  Over 20 years of experience in the Electronics and IT industries.
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I’ve just upgraded my phone to an IPhone 11 and my son

Customer Question

Hi. I’ve just upgraded my phone to an IPhone 11 and my son transferred my information but unfortunately I have got my contacts ! Can I retrieve them ?
JA: What Operating System (OS) are you running on your iPhone?
Customer: I’m sorry but I don’t know what that is
JA: How long has this been going on with your iPhone? What have you tried so far?
Customer: I’ve tried to get into my contacts and they’ve been deleted ? I only received the new phone on Wed this week
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: Only that I can’t pair my phone with my car !
Submitted: 6 days ago.
Category: Electronics
Expert:  Pete replied 6 days ago.

Hello,

Where were the contacts saved to on the old phone?

Customer: replied 6 days ago.
Hi. Just in my contacts , not saved I don’t think !
Expert:  Pete replied 6 days ago.

Do you still have access to the old phone?

If you start it up, can you still see your contacts?

Customer: replied 6 days ago.
Not available to talk at the moment . Is it possible tomorrow morning ?
Expert:  Pete replied 6 days ago.

Yes, we can continue tomorrow.

Please let me know:

 

    Do you still have access to the old phone?If you start it up, can you still see your contacts?