How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Viet - Technician Your Own Question
Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 49741
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
Type Your Electronics Question Here...
Viet - Technician is online now

Locked out of my galaxy10 phone,cannot find password to

Customer Question

locked out of my galaxy10 phone,cannot find password ***** restart
JA: When were you last able to use your phone?
Customer: One week ago
JA: Have you tried a Factory Reset? This will erase the phone's contents, but the Smartphone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).
Customer: Phone not responding to anything,but i can receive calls.
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Electronics
Expert:  Viet - Technician replied 7 months ago.


I'm sorry about your phone password ***** I'm glad to assist you today. Please try the following steps on your Samsung phone:

  1. If possible, please press and hold the Power key and power off.
    - (If it does not power off, then press and keep holding both the Volume Down key and Power key for about 9 seconds for it to power off / restart the phone, then do the next step below right away.)
  2. Press and hold at the same time the Volume Up key and the Power key.
  3. Keep holding these two keys together until the Samsung logo appears or the recovery menu appears.
  4. Press the Volume down key several times key to highlight the option wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key to highlight option Yes....
  7. Press Power button to select.
  8. Once the reset process is finished, press the Power key to reboot system now.

Please also click on the website below for the instruction video:

Please let me know if there is still issue. We can schedule a time. Please reply at the box below, then click on the Send button below. Thank you for your patience.