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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 11841
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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Need to update my Canon MG4250 with my MacPro laptop. Apple

Customer Question

Need to update my Canon MG4250 with my MacPro laptop.
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: Apple MacOS Catalina version 10.15.1
JA: Anything else you want the Software Expert to know before I connect you?
Customer: Printer works but cannot get scanner to operate.
Submitted: 7 days ago.
Category: Electronics
Expert:  *ElectronicsTech replied 7 days ago.
Hi,
My name is Randy, I am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
This sounds like you will need to install an additional driver.
Give me a moment to post a link that you can use to download the driver.
Customer: replied 7 days ago.
Any progress on that driver?
Customer: replied 7 days ago.
No
Expert:  *ElectronicsTech replied 7 days ago.

The driver should install with the My Image Garden update.

Click here please