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*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 12542
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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I am having trouble with the smart hub on my TV model

Customer Question

JA: Hi. How can I help?
Customer: I am having trouble with the smart hub on my TV model NoUE46F6400
JA: How old is your NOUE46F6400?
Customer: about 5 years
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The menu works
JA: How long has this been an issue with your NOUE46F6400? What happened right before this?
Customer: Just in the last 4/5 days
JA: Anything else you want the TV Expert to know before I connect you?
Customer: It may require an update
Submitted: 7 months ago.
Category: Electronics
Expert:  *ElectronicsTech replied 7 months ago.
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!follow the steps below.Update device software–
Turn on your TV, then press the Menu button on your remote.Select Support > Software UpdateSelect Update Now.After starting the update, your TV will power off, then turn on automatically. You will see a confirmation message when the update has completed successfully.
Expert:  *ElectronicsTech replied 6 months ago.

If you need more assistance, please use the reply box and let me know.

Thank you very much!