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*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 12516
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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My MacBook Air has disconnect my Epson printer, I have

Customer Question

My MacBook Air has disconnect my Epson printer, I have uninstalled the printer and reinstalled it, re booted the internet but it keeps telling me Epson Connect cannot find the printer ?
JA: What Operating System (OS) are you running on your MacBook Air?
Customer: No idea where would I find that my laptop not that old
JA: The Mac Technician will be able to walk you through that. Did the application come with an uninstaller, either on the installation disc or in the application's folder on your Mac?
Customer: yes there is an uninstaller I think
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: NO just desperate to connect the printer it was working fine one day and gone the next !
Submitted: 5 months ago.
Category: Electronics
Expert:  *ElectronicsTech replied 5 months ago.
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
This sounds like the printer is not connected to the wifi.
Expert:  *ElectronicsTech replied 5 months ago.
Press the power button to turn on your printer.
2) Press the Settings button . Then press the arrow button and once you go to Device settings, press OK .
3) Press the arrow button until you see LAN Settings, press OK.
4) Press the arrow button until you go to wireless LAN setup, press OK.
The printer will start searching for Wifi network, in the meanwhile, the light will be blinking.
5) If the searching process takes too long, you can press Stop, and it’ll go to wireless LAN setup, standard setup. Press OK.
6) Press the arrow button until you find your Wifi network, and then press OK.
7) Enter your password ***** the Wifi (Enter passphrase) and press OK.
Customer: replied 5 months ago.
It is definitely connected to the WiFi
Customer: replied 5 months ago.
No thank u
Expert:  *ElectronicsTech replied 5 months ago.
try power cycling the printer, computer and your internet modem.
When you power cycle a device, you are simply switching it on and off, while waiting a few minutes in-between. Sometimes, this is all it takes to get a device back to proper working order.
If you power cycle your printer, computer, and wireless router, you are eliminating these potential problems. Just by power cycling the router, you are allowing it to establish its connection to the printer without encountering the problem that prevented such a connection being made the first time.
Follow these steps please.
Disconnect the power cord from the Printer for 5 minutes . Then disconnect the power cord from the internet router /modem.
Then reconnect power to both and wait 5 minutes for them to completely power on and reboot. Then check.
Customer: replied 5 months ago.
I have already done all that but I can do it again if u think it will help
Expert:  *ElectronicsTech replied 5 months ago.
Is the computer and printer connected to the same wifi network name?
Customer: replied 5 months ago.
Expert:  *ElectronicsTech replied 5 months ago.
What is the model of the Epson?
Customer: replied 5 months ago.
Epson Stylus Office BX305FW Plus
Expert:  *ElectronicsTech replied 5 months ago.
Which version of OS is on your Mac?
Customer: replied 5 months ago.
macOS Catalina 10.15.1
Expert:  *ElectronicsTech replied 5 months ago.
Has the printer worked since you updated to Catalina?
Customer: replied 5 months ago.
I disconnected from the main power as u suggested and have just turned it all back in and Epson Connect is still saying unable to find printer !
Customer: replied 5 months ago.
Did u receive the photo ?
Customer: replied 5 months ago.
I am not a 100% sure but I did think it printed with no problem after being updated
Expert:  *ElectronicsTech replied 5 months ago.
This sounds like a compatibility issue.