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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 11837
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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My chosen book comes on at chapter 23. How do i get to the

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My chosen book comes on at chapter 23. How do i get to the start of the book ?
JA: What's the brand and model of your product?
Customer: It is a Kindle unit
JA: How long has this been going on with your Kindle? What have you tried so far?
Customer: Since I finished tyhe last book and tried to start this next one
JA: Anything else you want the E-Reader Expert to know before I connect you?
Customer: No
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
This may be due to a firmware glitch on your Kindle, Try pressing and hold the power switch for a full 40 seconds, even after the screen goes black, then release.Then press the power button to restart if the device does not start up again on its own. Then connect to your wifi and sign in with your Amazon account please.
Customer: replied 4 days ago.
Tried it, and it came on at chapter 32. Is this progress?
Customer: replied 4 days ago.
Awaiting your call.

that sounds like an issue with the book.

What is your phone number?

*ElectronicsTech and other Electronics Specialists are ready to help you

Calling now.

Customer: replied 4 days ago.
Had to be at a hospital. Please call againt tonight until 9.45 pm. Monday 2nd.
Customer: replied 4 days ago.
No call at 6.59.
Customer: replied 4 days ago.
Awaiting your call 7.40.pm.

Are you available now?

let me know the number again please.

Customer: replied 4 days ago.
Your number shows up as Empty number".

Please call again on 0208458 1111

ok, calling now.

 

Connecting your call

Customer: replied 4 days ago.
I have been on the phone for over half an hour, and your man cannot get The film I am watching back to chapter one. ALL IT SHOWS IS cHAPTER 34. kINDLY CREDDIT ME WITH THE CCOST OF THE FILM AND THIS CALL, AND GET SOMEONE TO CALL ME TOMORROW BETWEEN 9 ANDD 10.AM AND TO LEAD ME THROUGH TO GET ANOTHER BOOK ON THE KINDLE, STARTING AT CHAPTER ONE.

i AWAIT YOUR CALL PLEASE. ON 07802 677566 OR 0208458 1111

h.gOLDBLATT

ok

Customer: replied 4 days ago.
TEN PAST TEN AND STILL NO CALL. pLEASE PHONE AND GET MY KINDDLE TO START A BOOK AT CHAPTER ONE, NOT AT CHAPTER THIRTYONE.
Customer: replied 3 days ago.
How long ?
Customer: replied 3 days ago.
How long?
Customer: replied 3 days ago.
Useless. How do I get to page one of the book on my kindle ? Is there nobody there who can help me ?
Customer: replied 3 days ago.
still no contact
Customer: replied 3 days ago.
Still no answer

I am sorry for the difficulty. Did you try another book yet?

Customer: replied 3 days ago.
still no action
Customer: replied 3 days ago.
yes I am into another book

okay, does it work properly?

Customer: replied 3 days ago.
Yes

okay, you can get a refund on the book that is not working.