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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 11837
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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Im trying to scan on my printer and keeps coming up with

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hi im trying to scan on my printer and keeps coming up with file missing or is corrupt
JA: Is there an error code on your printer when you try to scan?
Customer: where would i find that its a cannon mg3050
JA: The Printer Technician will be able to walk you through that. When did you last update the printer driver software?
Customer: i updated the computer and a couple of days ago got the message when five tried to scan anything
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no thats all thank you
Customer: replied 4 days ago.
hi im trying to scan to email address and keeps coming up with file missing or corrupt
Customer: replied 4 days ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 4 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.

Hi,

My name is Randy, I am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?

You can reply to me here by typing in the box below please.

Customer: replied 4 days ago.
That's fine
Customer: replied 4 days ago.
Screen share is fine
Customer: replied 4 days ago.
ill just do the screen share instead of phone call

okay, thank you. You will need to accept the Remote service offer and then I can send a link for you to download that will connect me to your computer.

*ElectronicsTech and other Electronics Specialists are ready to help you
Customer: replied 4 days ago.
what happens now
Customer: replied 4 days ago.
are you still there

Are you chatting with me now on the computer that is connected to the printer?

Customer: replied 4 days ago.
yes i am

okay, is it a windows computer?

Customer: replied 4 days ago.
its an i mac

okay, thank you. Click on the blue link below and allow the remote session to download and run please> then install TeamViewer, then reply here with the 9 digit access code and password please. I will need the 9 digit access code and password please. It is located next to "YOUR ID" in the teamviewer box, under the Remote heading.

http://download.teamviewer.com/download/version_12x/TeamViewer.dmg

Customer: replied 4 days ago.
It won't let me sign in for you to take control

do you know the mac admin password?

Customer: replied 4 days ago.
Where will I find that
Customer: replied 4 days ago.
I've got team viewer management control on screen

okay,reply here with the 9 digit access code and password please. I will need the 9 digit access code and password please. It is located next to "YOUR ID" in the teamviewer box, under the Remote heading.

Customer: replied 4 days ago.
Where's the 9 digit access code
Customer: replied 4 days ago.
It's asking for partner I'd where is that
Customer: replied 4 days ago.
Jesus got too be an easier way than this

I will need the 9 digit access code and password please. It is located next to "YOUR ID" in the teamviewer box, under the Remote heading.

Customer: replied 4 days ago.
Is that the number 1 477 794 168

yes

Customer: replied 4 days ago.
That's it then now what

there should be a password below that number.

Customer: replied 4 days ago.
Nui48b
Customer: replied 4 days ago.
Sorry nu848b
Customer: replied 4 days ago.
How long to fix this
Customer: replied 4 days ago.
R you still there

yes,

Customer: replied 4 days ago.
What's happening now

Its working now.

Customer: replied 4 days ago.
All yours again

okay, it seems that teamviewer has a new password. can you get that for me again please.

Customer: replied 4 days ago.
78d1ad
Customer: replied 4 days ago.
What is the partner I'd

Im on now.

Customer: replied 4 days ago.
Yes get in there
Customer: replied 4 days ago.
What has caused this pleade

The new mac update drivers were incompatible.