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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
If Dr Fone was not able to recover them then your best option is to contact your phone provider and have them try to recover it from there.
If you do not know how to contact them, please let me know who they are.
You can call them on 07953 966250 to see if they can recover these for you.