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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 59399
Experience:  Electronics Engineer
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When i go to print preview the document is moved to the

Customer Question

When i go to print preview the document is moved to the right so I can only see the left hand half of the document. my printer is an ET-4500
JA: What's the brand and model of your printer?
Customer: ET-4500
JA: How long has this been going on with your printer?
Customer: it happened once before, but I can't remember how we fixed it. this is the second time. it's been working fine till now.
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: i haven't updated the OS. how do I do that?
JA: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?
Customer: not for the moment. thanks
Submitted: 12 days ago.
Category: Electronics
Expert:  Richard replied 12 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please tell me which program you are previewing it in?

thank you

Customer: replied 12 days ago.
program? i don't know what you mean. i use google chrome is that what yuo mean
Expert:  Richard replied 12 days ago.

Yes it is

Click on the three dots top right in Chrome then settings.

 

Then go to the bottom and click on Advance.

 

Then click on restore settings to their original defaults.

 

Let the reset complete and when it has, close Chrome, open it again and try to preview

 

Let me know the results please.

Customer: replied 12 days ago.
is this some kind of ripoff?
Expert:  Richard replied 12 days ago.

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

 

Please ignore it and reply here to my last instructions I sent you please

Customer: replied 12 days ago.
the result is that i still have the same problem, viz, only half the document shows on the print preview screen
Expert:  Richard replied 12 days ago.

Is this happening on all websites?

Customer: replied 12 days ago.
i just want you to solve my problem
Customer: replied 12 days ago.
no, only on this gmail where i am trying to print out a pdf file.
Expert:  Richard replied 12 days ago.

If you print the file, how does it print?

Customer: replied 12 days ago.
trying to print it out now
Expert:  Richard replied 12 days ago.

thanks

Customer: replied 12 days ago.
lots of noise but it's not printing yet
Customer: replied 12 days ago.
printer screen says 'waiting for job to complete'
Expert:  Richard replied 12 days ago.

Can you restart the computer and try again please.

Customer: replied 12 days ago.
will do.
Expert:  Richard replied 12 days ago.

Thank you