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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
It looks like a payment issue with the account, can you please call customer service for Sky on 0333 7591 018 to get this resolved.
Let me know how you go please
yes, it looks like the card has been damaged, can you please call them to have this replaced.