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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 65642
Experience:  Electronics Engineer
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I have an LG tvand am having tyrouble setting up sky, UM70,

Customer Question

I have an LG tvand am having tyrouble setting up sky
JA: Do you know the model of your LG appliance? How old is it?
Customer: UM70
JA: How long has this been going on with your LG appliance? What have you tried so far?
Customer: I have tried to do automatic program settiong but am getting nothing
JA: Anything else we should know to help you best?
Customer: sky operates on satellite E2, have tried astra 19 2e and astra 28 2e and have got nothing
Submitted: 7 months ago.
Category: Electronics
Expert:  Richard replied 7 months ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

What you need to do is connect the Sky Box to a HDMI port eg: HDMI 1 and then start the Sky Box and the TV.

Then switch the HDMI input on the TV to HDMI 1 and you should then see the signal from Sky.

Let me know how you go please.

Customer: replied 7 months ago.
Sky input in hdmi 1 nothing but if I cock on home hmdi 1 I get a picture in that icon
Expert:  Richard replied 7 months ago.

what picture do you get?

Customer: replied 7 months ago.
When will he be able to call me
Expert:  Richard replied 7 months ago.

I am not able to call for this sorry but please tell me, what picture do you get?

Customer: replied 7 months ago.
I do not have a picture except I home dashboard hdmi 1
Expert:  Richard replied 7 months ago.

now power on the Skybox and tell me what you see please.

Customer: replied 7 months ago.
I can't use my mobile to make calls
Customer: replied 7 months ago.
For me it is easy to use the website
Customer: replied 7 months ago.
This is already costing me and nothing seems to be happening
Expert:  Richard replied 7 months ago.

My response was, now power on the Skybox and tell me what you see please.

Customer: replied 7 months ago.
I have sky box on but have no pictures as it says that it has not been tuned
Expert:  Richard replied 7 months ago.

Thanks

Now follow the steps here to set it up please

https://www.sky.com/help/diagnostics/setting-up-sky-plus-box/setting-up-sky-plus-box

Let me know how you go

Customer: replied 7 months ago.
There is nothing wrong with the sky box
Expert:  Richard replied 7 months ago.

I did not indicate this though.. please follow the steps I gave you to finish setting up the box, on this link

https://www.sky.com/help/diagnostics/setting-up-sky-plus-box/setting-up-sky-plus-box

Customer: replied 7 months ago.
Nothing I have a picture and it says not programmed
Expert:  Richard replied 7 months ago.

You completed all set up steps as per the link? As it normally takes about 10 to 15 minutes to do.

Customer: replied 7 months ago.
I will download user guide thank
Expert:  Richard replied 7 months ago.

Can you instead though follow the steps I gave to setup the Sky box? repeated below as this is needed.

https://www.sky.com/help/diagnostics/setting-up-sky-plus-box/setting-up-sky-plus-box