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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
What you need to do is connect the Sky Box to a HDMI port eg: HDMI 1 and then start the Sky Box and the TV.
Then switch the HDMI input on the TV to HDMI 1 and you should then see the signal from Sky.
Let me know how you go please.
what picture do you get?
I am not able to call for this sorry but please tell me, what picture do you get?
now power on the Skybox and tell me what you see please.
My response was, now power on the Skybox and tell me what you see please.
Now follow the steps here to set it up please
Let me know how you go
I did not indicate this though.. please follow the steps I gave you to finish setting up the box, on this link
You completed all set up steps as per the link? As it normally takes about 10 to 15 minutes to do.
Can you instead though follow the steps I gave to setup the Sky box? repeated below as this is needed.