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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 65370
Experience:  Electronics Engineer
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MY TV WAS WORKING OK, BEFORE I WAS AWAY FOR SEVEN DAYS. NOW

Customer Question

MY TV WAS WORKING OK, BEFORE I WAS AWAY FOR SEVEN DAYS. NOW IT WILL ONLY SHOW HALF THE SCREEN, WHEN I SWITCH ON. HOW DO I GET IT BACK OR NORMAL?
JA: What's the brand and model number of your TV? How old is it?
Customer: BRAND NEW. tx
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Brand new: model is TX-32FS500B
JA: How long has this been an issue with your TX-32FS500B? What happened right before this?
Customer: No problem after set up.
JA: Anything else you want the TV Expert to know before I connect you?
Customer: Nope!
Submitted: 6 months ago.
Category: Electronics
Expert:  Richard replied 6 months ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 6 months ago.
Still the same!
Expert:  Richard replied 6 months ago.

If you press the menu button on the remote, is the menu also cut off?

Customer: replied 6 months ago.
I don't want to spend any more money!!
Expert:  Richard replied 6 months ago.

If you press the menu button on the remote, is the menu also cut off?

Customer: replied 6 months ago.
the menu brings up options
Expert:  Richard replied 6 months ago.

yes but is the menu also cut off. And only appears on the half screen that works?

Customer: replied 6 months ago.
that is correct
Expert:  Richard replied 6 months ago.

I am sorry to hear that.

It is the internal Tcon board responsible for the display or the LCD panel itself that has faulted.

I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

Thank you

Customer: replied 6 months ago.
Thank you for your help. Audrey
Expert:  Richard replied 6 months ago.

You are most welcome.