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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 81
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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My S7 won’t turn on, dontlook like it tried putting power in

Customer Question

My S7 won’t turn on
JA: What device is not powering up?
Customer: dontlook like it tried putting power in no
JA: When did you last update Outlook?
Customer: cant remember was charging earlier but was very c
JA: What have you tried so far with your Outlook?
Customer: slow pressed the power and volume down to reboot then went dead
JA: Anything else you want the Software Expert to know before I connect you?
Customer: Is this going to be costly
Submitted: 19 days ago.
Category: Electronics
Customer: replied 19 days ago.
Hello
Customer: replied 19 days ago.
This hasn’t been used in a while ,I have had it plugged in for a while now doesn’t respond since I tried to rebbot it
Expert:  *ElectronicsTech replied 19 days ago.

Hi,

My name is Randy, I am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

  1. Press and hold the Volume Up and Home buttons.
  2. While continuing to hold volume up and home, press and hold the Power button until RECOVERY BOOTING appears in the upper-left then release all buttons.
  3. From the Android Recovery screen,
  4. Select Reboot system now.
    Allow several minutes for the reboot process to complete.
  5. If that fails connect the S7 to a known working power adapter that is connected to a wall outlet.
Customer: replied 19 days ago.
Done that still doesn't work not accepting charge
Customer: replied 19 days ago.
What do you suggest I do now
Customer: replied 19 days ago.
I think it needs a new battery
Customer: replied 19 days ago.
Why are you not responding
Expert:  *ElectronicsTech replied 18 days ago.

It could also be the charge port.

Customer: replied 18 days ago.
Had that checked bits ok
Expert:  *ElectronicsTech replied 18 days ago.
Okay, how old is the S7?
Customer: replied 18 days ago.
3yrs
Customer: replied 18 days ago.
Someone told be that was about the battery life
Customer: replied 18 days ago.
I have sent for a new battery from Amazon should be here tomorrow
Expert:  *ElectronicsTech replied 18 days ago.
Okay, that is the most likely issue.
Customer: replied 18 days ago.
I thought that also I will let you no if that solved the issue
Customer: replied 18 days ago.
Can you ensure that my agreement with you is cancelled after the trial period of 7 DAYS
Expert:  *ElectronicsTech replied 18 days ago.
I am sorry for any difficulty or confusion. I'm not sure about any of the fees. I only do the tech support. However our service is backed by 100 % guarantee and customer service will be glad to answer any account questions for you. https://www.justanswer.com/help/contact-us