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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 65642
Experience:  Electronics Engineer
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My Galaxy Tab S3 has suddenly stopped being able to download

Customer Question

My Galaxy Tab S3 has suddenly stopped being able to download apps and podcasts. I am not aware I have changed any settings to cause this- help please
JA: How old is your Galaxy Tab?
Customer: 3 years
JA: What have you tried so far with your Galaxy Tab?
Customer: Only to try and download various apps and programmes on BBC Sounds
JA: Anything else you want the Android Expert to know before I connect you?
Customer: No thanks
Submitted: 6 months ago.
Category: Electronics
Expert:  Richard replied 6 months ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the tablet until you see a menu and choose power off.
Then power on the tablet and tell me how it now functions.
Thank you

Customer: replied 6 months ago.
I have powered off and restarted my Tab.
Expert:  Richard replied 6 months ago.

Thanks, ***** ***** know how it functions please