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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 65760
Experience:  Electronics Engineer
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Irritated, my canon pixma mg6600 has refused to work - error

Customer Question

Irritated , my canon pixma mg6600 has refused to work - error code B203 ( my fault as I removed paper whilst it was printing out something I already had .i unplugged it but it still says support code b203 can you help
JA: Is your Pixma displaying the error on all print jobs, even after you restart it?
Customer: yes
JA: When did you last update the printer driver software?
Customer: it says printer needs repair turn off etc
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Don’t know dont know how do i do that please
Submitted: 7 months ago.
Category: Electronics
Expert:  Richard replied 7 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 7 months ago.
Ok
Expert:  Richard replied 7 months ago.

Thank you

Customer: replied 7 months ago.
T doesn’t work
Expert:  Richard replied 7 months ago.

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.