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Richard, Engineer
Category: Electronics
Satisfied Customers: 65642
Experience:  Electronics Engineer
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I have to change my set top box from 1TB to the new V6 box,

Customer Question

Good afternoon. I have to change my set top box from 1TB to the new V6 box, I'm told there is no way I can transfer my recordings to the new box, is this true ? I'm hoping that is not, Please is there a fix. Richard.
JA: How long have you had your 1TB?
Customer: Two maybe Three years
JA: What have you tried so far?
Customer: Nothing, only asked Virgin. I haven't begun the transfer yet.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: Electronics
Expert:  Richard replied 6 months ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Sorry but yes this is true, they have propriety formats with how they record the data, it makes it impossible to do the transfer.

If you would like any additional information, please let me know.

Thank you

Customer: replied 6 months ago.
I understand, but it's not what I wanted to hear. Someone said it can be done via the USB and download to my PC ?
Expert:  Richard replied 6 months ago.

No it cannot sorry.