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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Sorry but yes this is true, they have propriety formats with how they record the data, it makes it impossible to do the transfer.
If you would like any additional information, please let me know.
No it cannot sorry.