Ask an Electronics Question, Get an Answer ASAP!
Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble with your PS4. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the PS4 (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the PS4, turn it on and tell me please if it is now operating correctly.
Let me know the results please
What do you see on the TV?
ok, but What do you see on the TV?
ok, and when you go to play a game, what happens?
Is it just one game or all?
Do you have a disk cleaner there?
If the lens are dirty then yes this can be the issue sorry.
Thanks, ***** ***** is new then it means there will be a fault with the Lens or the Lens drive motor.
I am really sorry about this and you are going to have to return the PS4 to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
Please refer to my last message.
yes, I did not say it was dirty when I found out it was new, I will repeat.
if it is new then it means there will be a fault with the Lens or the Lens drive motor.
yes, that is the nature of electronics and when they fail, it is all of a sudden.
Take care and all the best