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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 65642
Experience:  Electronics Engineer
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My ps4 for will not load, today its just a cupped day old, I

Customer Question

my ps4 for will not load dick
JA: When did your PlayStation stop loading games?
Customer: today its just a cupped day old
JA: What happens when you try to play other games or media (CD's, DVD's, etc.)?
Customer: I have a wight lite
JA: Anything else you want the Game Expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Electronics
Expert:  Richard replied 7 months ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your PS4. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the PS4 (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the PS4, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 7 months ago.
ok I have unplug the ps4
Expert:  Richard replied 7 months ago.

Thank you

Customer: replied 7 months ago.
ok will I start it now
Expert:  Richard replied 7 months ago.

Thank you

Customer: replied 7 months ago.
Ok going to start it now
Expert:  Richard replied 7 months ago.

Thank you

Customer: replied 7 months ago.
No still not working have wight light on
Expert:  Richard replied 7 months ago.

What do you see on the TV?

Customer: replied 7 months ago.
Normally but I have whight light on the ps 4
Expert:  Richard replied 7 months ago.

ok, but What do you see on the TV?

Customer: replied 7 months ago.
The ps
Customer: replied 7 months ago.
Psp page
Expert:  Richard replied 7 months ago.

ok, and when you go to play a game, what happens?

Customer: replied 7 months ago.
The games go in and straight out again will not step echekting
Expert:  Richard replied 7 months ago.

Is it just one game or all?

Customer: replied 7 months ago.
All my games
Expert:  Richard replied 7 months ago.

Do you have a disk cleaner there?

Customer: replied 7 months ago.
That’s not the problem
Expert:  Richard replied 7 months ago.

If the lens are dirty then yes this can be the issue sorry.

Customer: replied 7 months ago.
It’s new
Expert:  Richard replied 7 months ago.

Thanks, ***** ***** is new then it means there will be a fault with the Lens or the Lens drive motor.

I am really sorry about this and you are going to have to return the PS4 to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

Thank you

Customer: replied 7 months ago.
Can you tell me y I have not got a blue light on the psp
Expert:  Richard replied 7 months ago.

Please refer to my last message.

Customer: replied 7 months ago.
This is not the problem it’s clean
Expert:  Richard replied 7 months ago.

yes, I did not say it was dirty when I found out it was new, I will repeat.

if it is new then it means there will be a fault with the Lens or the Lens drive motor.

I am really sorry about this and you are going to have to return the PS4 to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

Thank you

Customer: replied 7 months ago.
It’s was working ok yesterday
Expert:  Richard replied 7 months ago.

yes, that is the nature of electronics and when they fail, it is all of a sudden.

Customer: replied 7 months ago.
Ok not much help bye
Expert:  Richard replied 7 months ago.

Take care and all the best