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Josh
Josh, Helpdesk
Category: Electronics
Satisfied Customers: 27694
Experience:  Expert for over 10 years
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Please can oou help me connect my phone with my wifi

Customer Question

please can oou help me connect my phone with my wifi apprently it is a setting issue on the phone
JA: Does your network appear in the Wi-Fi list on your phone?
Customer: yes
JA: Are other devices (computer, tablet, etc.) connecting to the router?
Customer: i have phones and a laptop connected and nothing is connecting via the wifi everything is by hotspot at the moment
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: no that is it just need my devices to start running
Submitted: 12 days ago.
Category: Electronics
Expert:  Josh replied 12 days ago.

Hi! My name is Josh and I will be assisting you today. Please note that it can take a couple of minutes for a reply while I review your response and type out an answer.

 

Who is your internet service provider?

Customer: replied 12 days ago.
vodaphone
Expert:  Josh replied 12 days ago.

Thank you.

 

Since your service is not working, you will need to alert Vodaphone so they can submit a support ticket. To reach them directly, please call them at Call 191 - free on Vodafone mobiles

 

Using a landline? Dial 03333 040 191*

Customer: replied 12 days ago.
they have told me it is a Samsung issue with the proxy setting
Customer: replied 12 days ago.
vodaphone said their system is fine
Expert:  Josh replied 12 days ago.

If their Wi-Fi is not working on any device then it is their issue.

Customer: replied 12 days ago.
please do not call I do not accept the charge
Expert:  Josh replied 12 days ago.

If their Wi-Fi is not working on any device then it is their issue.