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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 24848
Experience:  Over 20 years of experience in the Electronics and IT industries.
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My canon TS5150 printer will not print black. I've put in a

Customer Question

My canon TS5150 printer will not print black. I've put in a new cartridge and it did print for a few days but now only prints colour.
JA: How are you connecting to your TS5150: wirelessly or by USB?
Customer: Connected with USB
JA: When did you last update the printer driver software?
Customer: I don't think I ever have
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Don't think so
Submitted: 16 days ago.
Category: Electronics
Expert:  Pete replied 16 days ago.

Hi! My name is Pete. I am the expert who will be assisting you today.

Expert:  Pete replied 16 days ago.

When did the printer last successfully print black?

Did you install a new, genuine Canon ink cartridge? (not refilled or remanufactured)

Expert:  Pete replied 14 days ago.

Try running a few self-cleans and let me know if that works.

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Please let me know if you have any further questions on this topic and I'll be happy to help.

 

Pete.