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*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 12581
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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I cant get nothing on my fire 7, brand new, we got this for

Customer Question

I cant get nothing on my fire 7
JA: How old is your Fire?
Customer: brand new
JA: What have you tried so far with your Fire?
Customer: we got this for my wife for xmas it worked ok initially it worked ok been away on holiday tried the tablet at first there was a response now nothing
JA: Anything else you want the Android Expert to know before I connect you?
Customer: It does not recharge
Submitted: 7 months ago.
Category: Electronics
Expert:  *ElectronicsTech replied 7 months ago.
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!This could be caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Try pressing and hold the power switch for a full 60 seconds, even after the screen goes black, then release.Then press the power button to restart if the device does not start up again on its own. If the screen is still unresponsive, plug in your device using the USB cable connected to a wall outlet power adapter. Let the device charge for 15 minutes, unplug it, and then try to restart again.
Customer: replied 7 months ago.
Have tried your suggestion no response
Expert:  *ElectronicsTech replied 7 months ago.

okay, let me check on some other possibilities please.

Customer: replied 7 months ago.
Forget it I’m not paying you any money this is a brand new tablet that is FAULTY
Expert:  *ElectronicsTech replied 7 months ago.