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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 12553
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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My Sony android wont turn on Assistant: What device is not

Customer Question

My Sony android wont turn on
Assistant: What device is not powering up?
Customer: sony tv
Assistant: Is your TV connected to a surge protector or power strip?
Customer: No
Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?
Customer: yes
Assistant: Anything else you want the TV Expert to know before I connect you?
Customer: All that shows is the android start up
Submitted: 6 months ago.
Category: Electronics
Expert:  *ElectronicsTech replied 6 months ago.
Hi,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
Follow these steps please.Press and hold the Power button and the Volume Down button (located on the right edge of the device) until the Sony screen appears then release.
Customer: replied 6 months ago.
The android rings appear only
Expert:  *ElectronicsTech replied 6 months ago.

okay, how old is the sony?

Customer: replied 6 months ago.
I don’t want to at another £16
Customer: replied 6 months ago.
4 years
Expert:  *ElectronicsTech replied 6 months ago.

Unfortunately this sounds like it might be a hardware issue,

Customer: replied 6 months ago.
What does that mean
Expert:  *ElectronicsTech replied 6 months ago.

It will need repair, usually all data on the phone is already lost because of the failure. If you have it backed up to a google account you can use that to restore the data on a new phone.

Customer: replied 6 months ago.
It’s a tv?
Expert:  *ElectronicsTech replied 6 months ago.

okay, is the Red, Green, or Orange lights are on or blinking on the TV?

Customer: replied 6 months ago.
There are no lights
Expert:  *ElectronicsTech replied 6 months ago.

okay, does it have a energy saving switch?

Customer: replied 6 months ago.
No
Expert:  *ElectronicsTech replied 6 months ago.

unfortunately, this sounds like the capacitors have gone on the power board.

The cost of repair is usually around £150.00

Customer: replied 6 months ago.
In under warranty so should be ok
Expert:  *ElectronicsTech replied 6 months ago.

sounds good.