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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 11967
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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My Sony android wont turn on Assistant: What device is not

Customer Question

My Sony android wont turn on
Assistant: What device is not powering up?
Customer: sony tv
Assistant: Is your TV connected to a surge protector or power strip?
Customer: No
Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?
Customer: yes
Assistant: Anything else you want the TV Expert to know before I connect you?
Customer: All that shows is the android start up
Submitted: 7 days ago.
Category: Electronics
Expert:  *ElectronicsTech replied 7 days ago.
Hi,
My name is Randy, I am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
Follow these steps please.

Press and hold the Power button and the Volume Down button (located on the right edge of the device) until the Sony screen appears then release.
Customer: replied 7 days ago.
The android rings appear only
Expert:  *ElectronicsTech replied 7 days ago.

okay, how old is the sony?

Customer: replied 7 days ago.
I don’t want to at another £16
Customer: replied 7 days ago.
4 years
Expert:  *ElectronicsTech replied 7 days ago.

Unfortunately this sounds like it might be a hardware issue,

Customer: replied 7 days ago.
What does that mean
Expert:  *ElectronicsTech replied 7 days ago.

It will need repair, usually all data on the phone is already lost because of the failure. If you have it backed up to a google account you can use that to restore the data on a new phone.

Customer: replied 7 days ago.
It’s a tv?
Expert:  *ElectronicsTech replied 7 days ago.

okay, is the Red, Green, or Orange lights are on or blinking on the TV?

Customer: replied 7 days ago.
There are no lights
Expert:  *ElectronicsTech replied 7 days ago.

okay, does it have a energy saving switch?

Customer: replied 7 days ago.
No
Expert:  *ElectronicsTech replied 7 days ago.

unfortunately, this sounds like the capacitors have gone on the power board.

The cost of repair is usually around £150.00

Customer: replied 7 days ago.
In under warranty so should be ok
Expert:  *ElectronicsTech replied 7 days ago.

sounds good.