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*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 12553
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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On my free box a message suddenly appeared yesterday saying

Customer Question

On my free box a message suddenly appeared yesterday saying receiver is not receiving a signal or the signal is to weak.but we can still receive on demand tv
JA: Who makes your speaker or sound system?
Customer: Don't understand
JA: What confuses you?
Customer: Do you mean the tv make
JA: The Audio/Video Technician will be able to walk you through that. What have you tried so far with your sound system?
Customer: Sound system is good
JA: Anything else you want the Audio/Video Expert to know before I connect you?
Customer: I want to know why we cant get all channels
Submitted: 6 months ago.
Category: Electronics
Expert:  *ElectronicsTech replied 6 months ago.
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
Reception problems can be caused by:Fault with the antenna, for example:UHF aerial is incorrectly aligned or obstructed
Satellite dish is incorrectly positioned or obstructed
Corrosion in parts of the antenna due to constant exposure to the elements;
Fault with the cabling or connections, for example:Loose connections from the antenna cable to the TV;
Product fault or misuse:You may wish to contact the manufacturer of your device to check, for example, does your product have the latest firmware upgrades?
If you have regular reception issues your antenna system should be checked.First try a "Cold Retune"...
Switch off your device at the wall (this is the receiver, recorder or TV that your antenna cables is connected to)
Reconnect all cables at the back of the TV or box, making sure that the cables are all properly connected (you want to avoid loose cables that could cause signal loss) and if you have a signal booster connected, try removing that and plug the antenna cable straight into your receiver, recorder or TV.
Wait a little while for any overheated devices to cool down.
Power ON your TV and receiver / recorder box.
Retune your device. You'll find tuning options in Menu or Settings. If you need instructions, please refer to your Device Manual, or for guidelines, see here.
If this doesn't help, it's most likely there's an antenna fault at play here.Our recommendation is to contact a local installer in your area who can provide on-site diagnosis and fix. Here's a free online directory where you can find a local installer. It's best to ring around for a few quotes.