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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 12702
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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My computer is connected to my printer but my phone or

Customer Question

my computer is connected to my printer but my phone or laptop wont connect
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: wirelessly
JA: When did you last update the printer driver software?
Customer: states i have the latest
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: i had them connected a few weeks ago i have the brother plug ect put only my desktop is connecting
Submitted: 8 months ago.
Category: Electronics
Expert:  *ElectronicsTech replied 8 months ago.
Hi,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
How do you have the printer connected to your computer? Wifi, USB, etc...
Customer: replied 8 months ago.
wireless
Expert:  *ElectronicsTech replied 8 months ago.

Hi,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

The best option will be to try power cycling the printer, computer and your internet modem.

When you power cycle a device, you are simply switching it on and off, while waiting a few minutes in-between. Sometimes, this is all it takes to get a device back to proper working order.

If you power cycle your printer, computer, and wireless router, you are eliminating these potential problems. Just by power cycling the router, you are allowing it to establish its connection to the printer without encountering the problem that prevented such a connection being made the first time.

Follow these steps please.

Power off the computer.

Disconnect the power cord from the Printer for 5 minutes . Then disconnect the power cord from the internet router /modem.

Then reconnect power to both and wait 5 minutes for them to completely power on and reboot. Then power on the computer and check.

Customer: replied 8 months ago.
i have already done that and it connects to the WiFi straight away my problem is my phone or laptop wont connect they did about 2 weeks ago i have looked at how to on YouTube have uninstalled and reinstalled the printer and the app brother iprint&scan to no avail
Expert:  *ElectronicsTech replied 8 months ago.

do you have your phone and laptop connected to the same wifi as the printer?

Customer: replied 8 months ago.
Expert:  *ElectronicsTech replied 8 months ago.

okay, what is the model of the printer?