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Pete, Engineer
Category: Electronics
Satisfied Customers: 26238
Experience:  Over 20 years of experience in the Electronics and IT industries.
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Please could you help me i have a samung ue40h6500st tv and

Customer Question

hi please could you help me i have a samung ue40h6500st tv and samsung hw-ms550 soundbar when i connect it to bt i can't get the remote to work on the tv for the sound bar
JA: Are there buttons on the side, bottom, or back of your UE40H6500ST?
Customer: tv remote
JA: What menu options can you access, if any?
Customer: i can get to sound but not to multiroom link
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no thats cool thank you
Submitted: 6 months ago.
Category: Electronics
Expert:  Pete replied 6 months ago.

Hi! My name is***** am the expert who will be assisting you today.

Customer: replied 6 months ago.
hi pete
Expert:  Pete replied 6 months ago.

What is the model number of the remote that you are using?

Expert:  Pete replied 6 months ago.

The remote may need to be programmed to control the volume.

Please let me know the model number if you need further assistance with this.


Please let me know if you have any further questions on this topic and I'll be happy to help.