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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 24795
Experience:  Over 20 years of experience in the Electronics and IT industries.
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My Samsung Galaxy S10+ keeps restarting and nothing is

Customer Question

Hi, My Samsung Galaxy S10+ keeps restarting and nothing is working to get it back to the homescreen
JA: What Operating System (OS) are you running on your Galaxy?
Customer: I'm not sure, its the latest one though
JA: How long has this been going on with your Galaxy? What have you tried so far?
Customer: Since yesterday evening I thought the wifi was bugging so I restarted iy But now the screen won't show
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: And it just says''Phone is starting''
Submitted: 9 days ago.
Category: Electronics
Expert:  Pete replied 9 days ago.

Hi! My name is Pete. I am the expert who will be assisting you today.

Customer: replied 9 days ago.
Hi Pete
Customer: replied 9 days ago.
If suggestions do not work and I pay the £16, is a refund issued?
Customer: replied 9 days ago.
Actually, A phone call would not work since I cannot access anything on my phone
I'm basically locked out since it just keeps on saying ''Phone is starting''
Expert:  Pete replied 9 days ago.

You can ignore any phone call offers that may pop up - they are sent automatically.

Expert:  Pete replied 9 days ago.

"nothing is working to get it back to the homescreen" - what all have you tried so far?

Customer: replied 9 days ago.
Ok
Customer: replied 9 days ago.
I've tried everything
Customer: replied 9 days ago.
It restarts but brings me back to the same screen
Expert:  Pete replied 9 days ago.

Have you tried starting the phone in safe mode?

Customer: replied 9 days ago.
I can't get to safe mode
Expert:  Pete replied 9 days ago.

What method are you using?

What happens when you try?

Customer: replied 9 days ago.
Do you mean holding down the power and Down buttons?
Because that has the same effect
Expert:  Pete replied 9 days ago.

No, try the Vol+ button.

Start with the phone turned OFF, then press and hold the volume up key, power button and home button all at once.

When the phone vibrates release the power button only. Keep the other two buttons pressed down.

Customer: replied 9 days ago.
There is no home button
Expert:  Pete replied 9 days ago.

Ignore the Home button requirement if your model does not have it.

Customer: replied 9 days ago.
done but it has the same effect
Customer: replied 9 days ago.
''phone is starting''
Expert:  Pete replied 9 days ago.

Ok, if you are unable to boot the phone into safe mode, then the phone has a hardware fault and will need to be returned to Samsung for repair.

You can arrange a return through the phone where you bought the phone, or online at https://www.samsung.com/uk/support/repair/

---------------

Please let me know if you have any further questions on this topic and I'll be happy to help.

Have a good Sunday,

Pete.

Customer: replied 9 days ago.
Will they perform a factory reset?
Expert:  Pete replied 9 days ago.

They will carry out whatever is necessary to repair the phone, or replace it if it is under warranty.

Customer: replied 9 days ago.
Do you know of anyway to back up anything such as what is in memos?
Expert:  Pete replied 9 days ago.

The phone should be synced to a Cloud account (Google or Samsung) depending on how it was set up, so hopefully all important information has been backed up there.

 

Customer: replied 9 days ago.
Ok thanks Pete
Expert:  Pete replied 9 days ago.

You are welcome :)