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Hi! My name is***** am the expert who will be assisting you today.
You can ignore any phone call offers that may pop up - they are sent automatically.
"nothing is working to get it back to the homescreen" - what all have you tried so far?
Have you tried starting the phone in safe mode?
What method are you using?
What happens when you try?
No, try the Vol+ button.
Start with the phone turned OFF, then press and hold the volume up key, power button and home button all at once.
When the phone vibrates release the power button only. Keep the other two buttons pressed down.
Ignore the Home button requirement if your model does not have it.
Ok, if you are unable to boot the phone into safe mode, then the phone has a hardware fault and will need to be returned to Samsung for repair.
You can arrange a return through the phone where you bought the phone, or online at https://www.samsung.com/uk/support/repair/
Please let me know if you have any further questions on this topic and I'll be happy to help.
Have a good Sunday,
They will carry out whatever is necessary to repair the phone, or replace it if it is under warranty.
The phone should be synced to a Cloud account (Google or Samsung) depending on how it was set up, so hopefully all important information has been backed up there.
You are welcome :)