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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 24869
Experience:  Over 20 years of experience in the Electronics and IT industries.
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I have a MFC J6920DW printer running on my iMac. I can't get

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I have a MFC J6920DW printer running on my iMac. I can't get the scanner function to work at all now. I have recently upgraded to OS Catlina. The 'open scanner' option just gives a blank. The printer works OK.
JA: Is there an error code on your printer when you try to scan?
Customer: No. normal menu screen
JA: When did you last update the printer driver software?
Customer: Can't remember. Long ago maybe.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No

Hi! My name is Pete. I am the expert who will be assisting you today.

First, try uninstalling (trashing) the printer from your iMac, tyhen install it again using the latest driver from the Brother website:

https://support.brother.com/g/b/downloadtop.aspx?c=gb&lang=en&prod=mfcj6920dw_us_eu_as

Let me know if that works.

Pete and other Electronics Specialists are ready to help you
Customer: replied 16 days ago.
Thanks but i already fixed it from the brother website. Didn't need to uninstall anything but there is a specific driver for OS 10.15. Works fine now.

Thanks for getting back to me. Glad to hear it is resolved!

Enjoy the rest of your Sunday,

Pete.