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Hi! My name is Pete. I am the expert who will be assisting you today.
If you do need or want to install the Yamaha USB-MIDI driver, then first make sure you’ve uninstalled the failed installation. Furthermore, before you try to reinstall the driver you must make sure the keyboard is connected to your computer, is turned on, and is detected as a USB device. Go to the Apps page of your Settings and wait a minute or so for the list of installed apps to be populated, then scroll down until you see the Yamaha driver listed, click on it, and select uninstall.
You MUST also use a USB 2 cable, NOT a USB 3 cable. You can tell them apart based on the color inside the connector - USB 3 cables are blue inside.
The version of the driver that you choose— 32 or 64 bits— must match your operating system, so if you have a 64-bit OS then you must use the 64-bit driver.You want to use the newest version for Windows 10, since that’s the version of Windows you have. (An older Windows 10 version might also work, but the newest version is always best in case there were any fixes that might have an impact.)Install the driver while the keyboard is connected and turned on, and the driver should be able to find it.
Hi Doris, the computer is not seeing the device for some reason.
Have you tried a different USB port on the computer?
Can you try connecting the device to a different computer?
Hi Doris, you only need to connect to the MIDI OUT on the keyboard.
The next step is to try using a different computer or laptop.
If replacing the cable doesn't help either, then a local electronics store should be able to test the setup for you using one of their computers.