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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 81
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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I have a Samsung Dp700a3da computer which will not operate

Customer Question

I have a Samsung Dp700a3da computer which will not operate when it comes on it just says there is a disc problem then collecting error info preparing automatic restart then screen goes blank
JA: What device has a bad screen?
Customer: My computer
JA: How long have you had your DP700A3DA?
Customer: 7 years
JA: What have you tried so far with your Samsung product?
Customer: Have left computer on all day but it just goes round in a circle saying the same thing
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No
Submitted: 10 days ago.
Category: Electronics
Expert:  *ElectronicsTech replied 10 days ago.

Hi,

My name is Randy, I am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

Follow these steps please to enter the Windows Recovery Environment (WinRE ). Here’s how:

  1. Hold down the power button for 10 seconds to turn off your device.

  2. Press the power button again to turn on your device.

  3. On the first sign that Windows has started (for example, some devices show the manufacturer’s logo when restarting) hold down the power button for 10 seconds to turn off your device.

  4. Press the power button again to turn on your device.

  5. When Windows restarts, hold down the power button for 10 seconds to turn off your device.

  6. Press the power button again to turn on your device.

  7. Allow your device to fully restart to enter WinRE.

 

  1. On the Choose an option screen, select Troubleshoot > Reset this pc.

  2. Choose keep my files, if that fails repeat the process and choose remove everything.

Customer: replied 10 days ago.
After doing what you said it came on and said preparing automatic repair then screen went blank
Expert:  *ElectronicsTech replied 10 days ago.
Okay, you will need to repeat the process and choose remove everything.