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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Yes it should, you can download the app from the play store.
You can see the app on my link below.
Any issues please let me know.
Can you please use my link below to reset the password
Once the password is reset, try to sign into the account.
Please let me know exactly what happens