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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 59399
Experience:  Electronics Engineer
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How to connect printer to computer to be able to scan,

Customer Question

How to connect printer to computer to be able to scan
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: Wirelessly
JA: When did you last update the printer driver software?
Customer: Last week from windows 7 to windows 10
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No thank you
Submitted: 8 days ago.
Category: Electronics
Expert:  Richard replied 8 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please click the start button, control panel then devices and printers.

Click add printer, then select the printer if it shows to install it.

Once done you can then scan from it.

Let me know how you go please.

Thank you

Customer: replied 8 days ago.
Can you send me a diagram with a path to follow. As I do not understand this
Expert:  Richard replied 8 days ago.

There is no diagram as such sorry but I can connect to your computer to do the steps for you if you wish?

Customer: replied 8 days ago.
Can you answer the question?
Expert:  Richard replied 8 days ago.

I did but repeated it again below

 

There is no diagram as such sorry but I can connect to your computer to do the steps for you if you wish?

Customer: replied 8 days ago.
Just tell me what I need to do with the path to follow on my printer which is Epson ET-4550
Expert:  Richard replied 8 days ago.

Hi there

I did and answered your following questions

Please tell me which part was not clear

Customer: replied 8 days ago.
I pressed start on printer but it di d not bring up devices and printers
Expert:  Richard replied 8 days ago.

Ok, you skipped most of the steps, I will repeat them again for you.

Please click the start button, control panel then devices and printers.

Click add printer, then select the printer if it shows to install it.

Once done you can then scan from it.

Let me know how you go please.

Thank you

Customer: replied 8 days ago.
This is not going to work. Please refund my £5.00 thank you.
Expert:  Richard replied 8 days ago.

If you wish for a refund, please go to https://www.justanswer.com/help/ and click the contact us button on the right side of the page

 

Thank you and all the best.

 

Richard