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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
This is the anti theft lock, normally you will find it written on the car manual, if you do not then you will have to take it into an official dealership for the unit to have the replacement code given. As it is for the anti theft system, there is no way to avoid it.
If you need anything else, please let me know.