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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
To do this, please connect the box to the HDMI 1 port on the TV, turn on the box and use the input or source button to set it to HDMI 1.
You should then see the signal from the Youview box.
Let me know how you go please.
Perfect, any issues let me know.
As discussed you can use this link
And purchase it from there, you will also need a network cable which you can get here.
If you need anything else, please let me know.