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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 59347
Experience:  Electronics Engineer
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My alexa is not connecting with the internet, dont know, 1,

Customer Question

my alexa is not connecting with the internet
JA: Are you able to connect using an ethernet cable?
Customer: dont know
JA: Which lights are colored and/or blinking on your router?
Customer: 1
JA: Anything else you want the Network Expert to know before I connect you?
Customer: no thanks
Submitted: 5 days ago.
Category: Electronics
Expert:  Richard replied 5 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble with your Alexa. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the Alexa and wifi router (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the Alexa and wifi router, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 5 days ago.
Thank you. It is now working