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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble with your Alexa. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the Alexa and wifi router (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the Alexa and wifi router, turn it on and tell me please if it is now operating correctly.
Let me know the results please