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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 65370
Experience:  Electronics Engineer
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I bought a new phone and my Facebook friends have

Customer Question

I bought a new phone and my Facebook friends have disappeared. They are on my iPad but not my phone. Ye have now blocked me out because I was trying to get my account.
Submitted: 6 months ago.
Category: Electronics
Expert:  Richard replied 6 months ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://www.facebook.com/login/identify
Once the password ***** ***** try to sign into the account.
If it fails, then please use this form to try to further verify yourself.
https://www.facebook.com/help/contact/283958118330524
And allow up to 5 working days to reply. If they do not you would need to create a new account sorry.

Please let me know exactly what happens
Thank you

Customer: replied 6 months ago.
Have not got into my Facebook account
Expert:  Richard replied 6 months ago.

what exactly happened when you did the instructions I gave you.

Customer: replied 6 months ago.
I did not understand
Expert:  Richard replied 6 months ago.

when you did the instructions I gave you,

Can you please use my link below to reset the password
https://www.facebook.com/login/identify
Once the password ***** ***** try to sign into the account.
If it fails, then please use this form to try to further verify yourself.
https://www.facebook.com/help/contact/283958118330524
And allow up to 5 working days to reply. If they do not you would need to create a new account sorry.

Please let me know exactly what happens
Thank you

Customer: replied 6 months ago.
I just want to get back into my Facebook account why is this so difficult it is a nightmare
Expert:  Richard replied 6 months ago.

I need you to do the instructions I keep sending you please, can you please not skip them but do them?

I repeated them a third time below.

Can you please use my link below to reset the password
https://www.facebook.com/login/identify
Once the password ***** ***** try to sign into the account.
If it fails, then please use this form to try to further verify yourself.
https://www.facebook.com/help/contact/283958118330524
And allow up to 5 working days to reply. If they do not you would need to create a new account sorry.

Please let me know exactly what happens
Thank you