How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Electronics
Satisfied Customers: 65756
Experience:  Electronics Engineer
Type Your Electronics Question Here...
Richard is online now

My Live tv has stopped working on my 55inch curve samsung

This answer was rated:

Hi, my Live tv has stopped working on my 55inch curve samsung tv.
Assistant: What's the brand and model number of your TV? How old is it?
Customer: Less than a year old all I know sorry
Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The tv works fine, Netflix itvplayer everything works fine?
Assistant: How long has this been an issue? What happened right before this?
Customer: 2 days now, just pressed live tv and it wouldnt come on says no signal, try the source button or aerial connection, never happpend before.
Assistant: Anything else you want the TV Expert to know before I connect you?
Customer: Not really, really strange . Cant understand it

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Richard and other Electronics Specialists are ready to help you
Customer: replied 7 months ago.
Nothing has changed sorry


It seemed I was placed into call waiting and it then disconnected?

But is the TV still turning off by itself all the time?