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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you take the card out of the reader it sits in, wipe down the copper connection, put it back in, restart your box and tell me if it then works please
I tried to call, someone picked up then hung up?
Did you see my last message?
I repeated it below