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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 59692
Experience:  Electronics Engineer
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Problem with viewing card...tv says it is not in properly

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Problem with viewing card...tv says it is not in properly but it looks ok to me
JA: What's the brand and model number of your TV? How old is it?
Customer: Sony but I do not know how old it is
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: the tv menu has been working but there is no listings shown
JA: How long has this been an issue with your Sony? What happened right before this?
Customer: i changed the handset from another tv the issue has been for about a month
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you take the card out of the reader it sits in, wipe down the copper connection, put it back in, restart your box and tell me if it then works please

Thank you

Richard and other Electronics Specialists are ready to help you

I tried to call, someone picked up then hung up?

Customer: replied 15 days ago.
Ol
Ok

Did you see my last message?

I repeated it below

 

I tried to call, someone picked up then hung up?

 

Can you take the card out of the reader it sits in, wipe down the copper connection, put it back in, restart your box and tell me if it then works please

Thank you

Customer: replied 15 days ago.
All ok now
Many thanks
10 out of 10