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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble with your service . I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the BT Hub (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the BT Hub, turn it on and tell me please if it is now operating correctly.
Let me know the results please
how exactly did you move the line?
ok, but it looks like the line is not cabled to the phone modem.
Connect the phone to the original line, does it work there?
It is the line, you need a cable engineer to come and wire the connection in the home for you correctly if you do not know one, please tell me your location.
You can call Sampson Telephones on 01424 793333 for this
you are most welcome