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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble with your service. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the skybox (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the skybox , turn it on and tell me please if it is now operating correctly.
Let me know the results please
It then looks like the card has faulted, can you please call 0333 7591 018 and organize a replacement.
If you have any issues, please let me know.