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Thank you for your question, my name is Richard and I look forward to assisting you.
I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Which weight is the paper?
It can but they need to be loaded one sheet at a time, try this and tell me if it jams please.
Can you please use a damp cloth and clean the rollers in the printer by wiping them.
Once done, wait 5 minutes for it to dry, then try to print the paper please.
I am sorry to hear that.
It is the internal drive motor that has faulted. When it is under load with heavier paper it cannot drive at the right speed and jams
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
You are welcome.