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Richard, Engineer
Category: Electronics
Satisfied Customers: 65093
Experience:  Electronics Engineer
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I need to enable closed captioning on my new Toshiba smart

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I need to enable closed captioning on my new Toshiba smart tv
Assistant: What's the brand and model number of your TV? How old is it?
Customer: Toshiba 43u2963db
Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: menu works, I just can’t find any mention of captions
Assistant: How long has this been an issue? What happened right before this?
Customer: Brand new, just installed but main user is deaf
Assistant: Anything else you want the TV Expert to know before I connect you?
Customer: no.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

You need to do this on the source signal the TV is receiving, eg the cable box.

If you do not know how to, please tell me the cable service the user is using.

Thank you

Richard and other Electronics Specialists are ready to help you
Customer: replied 5 months ago.
The source is antenna