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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 678
Experience:  Efficient Technician with more than 30 years of Experience.
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Icannot download the books I order on the kindle webpage. 3

Customer Question

Icannot download the books I order on the kindle webpage.
JA: How long have you had your Kindle?
Customer: 3 years
JA: What have you tried so far with your Amazon product?
Customer: I have gone through all the options on the kindle website and on the kindle paperwhite
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 8 days ago.
Category: Electronics
Expert:  nathan_mills replied 8 days ago.

Hi. Welcome to justanswer.

Are you getting any error while downloading the books?

Customer: replied 8 days ago.
no, they just do not download
Expert:  nathan_mills replied 8 days ago.

Try to disconnect your wireless connection from your device and then try to reconnect. Now restart the device by turning it off. Check if you are able to download or not.

Customer: replied 8 days ago.
all I get is "checking" then "no new items"
Expert:  nathan_mills replied 8 days ago.

Try logging out of your amazon account and then sign in again.

Customer: replied 8 days ago.
I got a kindle paperwhite user's guide, but no ordered books
Expert:  nathan_mills replied 8 days ago.

Log into your amazon account from a computer and check if you can see your purchased content there or not.