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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Are you doing this on a windows or mac computer?
Please let me know
If it is a windows computer.
Please click on start, type in Scan and click on Scan then perform a scan within the windows scan application.
For a mac computer, please go to finder, applications, then open Image Capture and perform a scan within this application.
Let me know how you go please.