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Richard, Engineer
Category: Electronics
Satisfied Customers: 60556
Experience:  Electronics Engineer
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How do i deal with a paper jam? HL L23 400W, about 30

Customer Question

how do i deal with a paper jam?
JA: What's the brand and model of your printer?
Customer: HL L23 400W
JA: How long has this been going on with your printer?
Customer: about 30 minutes
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: several years ago
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no!
Submitted: 17 days ago.
Category: Electronics
Expert:  Richard replied 17 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please follow the steps on my link below to clear the paper jam from the printer.

Let me know please how you go.

Thank you