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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
If you choose to scan then you can also scan the paper to the computer and then also print the scan.
If you do not know how to scan, please tell me if you are using a windows or mac computer please.
Type windows fax and scan into Start. Doing so will search for the Windows Fax and Scan app.
Open this, click on Scan and you can scan here to the computer.
Let me know how you go please