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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.Your HP Instant Ink account page opens.In the My Account section, click Change Billing Information, then Edit Payment Information.
Correct any issues there then let me know if you can then print please.