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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 66720
Experience:  Electronics Engineer
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Now tv started up on a stick then froze now won’t connect,

Customer Question

Now tv started up on a stick then froze now won’t connect
JA: What's the brand and model number of your TV? How old is it?
Customer: Toshiba dont know age as second hand but had now tv before
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Did at first now doesnt
JA: How long has this been an issue? What happened right before this?
Customer: Went on to Netflix to get extra programrs then it froze
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: Electronics
Expert:  Richard replied 7 months ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your service. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and the stick (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and the stick, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 7 months ago.
No it says something went wrong we’re on it. we’ll be back shortly. But it said that before.
Expert:  Richard replied 7 months ago.

What is the make and model of the stick?

Customer: replied 7 months ago.
that’s fine
Expert:  Richard replied 7 months ago.

What is the make and model of the stick?

Customer: replied 7 months ago.
Ok what now
Expert:  Richard replied 7 months ago.

What is the make and model of the stick?

Customer: replied 7 months ago.
Now tv smart stick
Expert:  Richard replied 7 months ago.

Thanks, ***** ***** you to reset it please, You'll find the reset button on the side of your Smart Stick.

hold the button down for about 6 seconds.

Tell me how it then functions please.

Customer: replied 7 months ago.
Goes onto language then pair remote then frozen again
Expert:  Richard replied 7 months ago.

Replace the batteries in the remote and tell me if it then responds please.