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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble with your service. I know that can be frustrating. Hopefully, we can get this resolved quickly.
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Can you please remove the power to the TV and the stick (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the TV and the stick, turn it on and tell me please if it is now operating correctly.
Let me know the results please
What is the make and model of the stick?
Thanks, I want you to reset it please, You'll find the reset button on the side of your Smart Stick.
hold the button down for about 6 seconds.
Tell me how it then functions please.
Replace the batteries in the remote and tell me if it then responds please.