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I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Is the printer connecting via wireless or USB to the Mac?
Shut down your Mac.
Find Command (⌘), Option, P, and R on your keyboard.
Turn on your Mac.
Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
Hold these keys until the computer restarts and you hear the startup sound for a second time.
Release the keys.
Then try to print please.
Can you please click the apple logo top left then system preferences, then printers.
Click on the printer then click the - to remove it
Restart the Mac, go back to printers and click the + and then click on the printer to install it again.
Then try to print to it.
Let me know how you go please.
I do not understand what you are referring to sorry.
It is ok
You click the printer then click the - to remove it please
You click the
symbol, the minus symbol
You then need to click the padlock there and unlock it then remove it please.