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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 60487
Experience:  Electronics Engineer
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My HP printer is no longer recognised by my I mac, 5740,

Customer Question

My HP printer is no longer recognised by my I mac
JA: What HP model do you have?
Customer: 5740
JA: How long has this been going on with your HP printer?
Customer: many years say 10
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: not for a long time
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 10 days ago.
Category: Electronics
Expert:  Richard replied 10 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 10 days ago.
Still no response
Expert:  Richard replied 10 days ago.

Is the printer connecting via wireless or USB to the Mac?

Customer: replied 10 days ago.
I have given you 2 valid accounts because my 60390399 card is reported lost to the bank. If the other accounts are not acceptable please cancel my membership thank you.
Expert:  Richard replied 10 days ago.

Is the printer connecting via wireless or USB to the Mac?

Customer: replied 10 days ago.
Wireless
Customer: replied 10 days ago.
what do you want next please
Expert:  Richard replied 10 days ago.

Shut down your Mac.

Find Command (⌘), Option, P, and R on your keyboard.

Turn on your Mac.

Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.

Hold these keys until the computer restarts and you hear the startup sound for a second time.

Release the keys.

Then try to print please.

Customer: replied 10 days ago.
Is not responding
Expert:  Richard replied 10 days ago.

Can you please click the apple logo top left then system preferences, then printers.

Click on the printer then click the - to remove it

Restart the Mac, go back to printers and click the + and then click on the printer to install it again.

Then try to print to it.

Let me know how you go please.

Customer: replied 10 days ago.
may be because the first option is
Expert:  Richard replied 10 days ago.

Can you please click the apple logo top left then system preferences, then printers.

Click on the printer then click the - to remove it

Restart the Mac, go back to printers and click the + and then click on the printer to install it again.

Then try to print to it.

Let me know how you go please.

Customer: replied 10 days ago.
a password
Expert:  Richard replied 10 days ago.

I do not understand what you are referring to sorry.

Please elaborate.

Customer: replied 10 days ago.
When I turn on the Computer the first command is for it to ask for a password. So when I held the P R & CMD buttons down it just entered these commands in my password window
Expert:  Richard replied 10 days ago.

It is ok

 

Can you please click the apple logo top left then system preferences, then printers.Click on the printer then click the - to remove itRestart the Mac, go back to printers and click the + and then click on the printer to install it again.Then try to print to it.Let me know how you go please.
Customer: replied 10 days ago.
Got to printers but is not a remove it option please advise
Expert:  Richard replied 10 days ago.

You click the printer then click the - to remove it please

Customer: replied 10 days ago.
only rename, set default printer and reset printing system are the options
Expert:  Richard replied 10 days ago.

You click the

 

-

 

symbol, the minus symbol

Customer: replied 10 days ago.
clicked the printer and pressed minus on keyboard but no response
Expert:  Richard replied 10 days ago.

You then need to click the padlock there and unlock it then remove it please.

Customer: replied 10 days ago.
printer and fax deleted
Expert:  Richard replied 10 days ago.

Restart the Mac, go back to printers and click the + and then click on the printer to install it again.

 

Then try to print to it.

 

Let me know how you go please.