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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 60554
Experience:  Electronics Engineer
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I have a EOS M10 and for the past few months I have tried to

Customer Question

Hi there, I have a EOS M10 and for the past few months I have tried to turn it on, with a full battery charged & it shows no signs of life?
JA: Hi. How can I help?
Customer: I have a EOS M10 and for the past few months I have tried to turn it on, with a full battery charged & it shows no signs of life?
JA: What device isn't charging?
Customer: no it is charging... but the device doesn't turn on
JA: How long have you had your M10?
Customer: January 2018 but only used it for around 6 months before this issue started
JA: What have you tried so far with your Canon product?
Customer: making sure the battery is fully charged, and that it has a memory card in it.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: thats it thank you
Submitted: 13 days ago.
Category: Electronics
Expert:  Richard replied 13 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble with your camera. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you remove the battery please then hold the shutter button down for 60 seconds then release.
Wait 5 minutes, put the battery back in and turn it on.
Tell me please if it now operates correctly
Thank you

Customer: replied 13 days ago.
Hi Richard, I just tried that and it still refuses to turn on unfortunately.
Expert:  Richard replied 13 days ago.

If you now try to charge the battery does it show as full still?