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Richard, Engineer
Category: Electronics
Satisfied Customers: 60556
Experience:  Electronics Engineer
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I have forgotten my password and presumably that is why I

Customer Question

I have forgotten my password ***** presumably that is why I cannot receive or send any e-mails.
JA: Are you logged into your email account on any other devices?
Customer: Not as far as I know
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I hae two phones: o1606883725 homje
JA: Anything else you want the Email Expert to know before I connect you?
Customer: 07748 642 966 mobile; 01606 883715 home
Submitted: 15 days ago.
Category: Electronics
Expert:  Richard replied 15 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Expert:  Richard replied 15 days ago.

Can you please go to
Note your IP address down there.
Then go to
And put in your IP address and see if you are blacklisted (it will show it in red).
If so, this is why you cannot send on the computer and in this case you would need to contact your internet provider in order to get the public IP address you have changed.
Let me know how you go please
Thank you